TERMS OF SALES
Our offers and confirmations of order are subject to specific agreements, under the following conditions and imply the full adhesion of the buyers to these conditions which prevail over any conditions of purchase. Any derogation from these general conditions of sale must be the subject of a written declaration on our part, applicable only to the particular case contemplated and strictly limited to its object, without modifying the other conditions of sale. The order is final: if we have sent a written acceptance after receiving a written order without making a substantial change and if the customer has indicated the place of final use of the products, if this was not the case, We reserve the right to cancel the sale at any time. Our concepts and preparations for pancake batter are manufactured under licenses of patents, models and trademark; We reserve the right to refuse their deliveries or to have the Crêpes de France brand removed if it appears that they will not be exploited and / or implemented in accordance with the rights we hold Of the legislation applicable to trademarks, images and notoriety.
All our prices are in euros and are EXW (according to ICC definition 2010) at 754 Avenue des Amaranches, 74460 Marnaz (excluding taxes, departure workshops, packaging excluded, insurance and transport not included). The prices and information given on our tariff are not our responsibility. They are given for information purposes only. The firm and final prices are set at the time of each order or contract. Crêpes de France reserves the right to make any changes in presentation, form, dimension, design or material to its appliances and merchandise, the engravings and descriptions of which appear on its advertising material.
MEANS OF PAYMENT
BY CREDIT CARD
100% secure payments. The entered banking information is encrypted, SSL encryption process ensures the confidentiality of banking data. Crêpes de France does not record or keep a credit card number. The VISA, MASTERCARD, BLUE CARD cards are accepted. Limit of purchase by credit card: 800 € HT.
Transfers must be sent with the order number as a comment. The order validated by the customer will be considered effective by Crêpes de France and the reserved items only when the payment centers concerned have given their payment agreement, or when the transfer has actually been cashed. From the receipt of your bank transfer, your order will be processed as soon as possible. Failure to receive your transfer at the end of the aforementioned 10 calendar days, your order will be canceled.
SARL PLANET CONCEPT PRODUCTION
CODE BANK 16807 CODE GUICHET 00083
ACCOUNT NUMBER 32376493210
CLE RIB 74 DOMICILIATION BPA ENT ARVE MT BLC
Checks are no longer accepted by Crêpes de France.
OUR COMMITMENTS QUALITY
All the preparations proposed by Crêpes de France are made from fresh products. Crêpes de France pays particular attention to the quality of the selected products and carefully monitors the quality and traceability of the products.Crêpes de France scrupulously follows all prevention advice from the General Directorate for Competition, Consumption and Suppression of Fraud (DGCCRF). Crêpes de France pays particular attention to compliance with laws and regulations concerning the manufacture and preservation of food products. The customer should keep the preparations in a dry and cool place. Due to the deterioration and possible alterations of foodstuffs, the products delivered will not be taken back or exchanged.
GUARANTEED CONSUMPTION LIMIT (LOS)
Our production of pancake batter and waffle paste is subject to the rules of the Consumer Code - Article R112-9, we inform you that according to the lots, our storage and the production in progress, the BBD is at Indicative title. We guarantee a minimum of 3 months from the date of the order. We invite you to contact our sales department on +33 4 50 51 43 49 to ensure the availability corresponding to your needs.
RETURN OF FOODSTUFFS
Pursuant to Regulation 852/2004 on the legislation and the hygiene of foodstuffs and the ministerial decree of 8 October 2013 in its consolidated version to 15 March 2016 concerning the health rules applicable to retail activities, Storage and transport of products and foodstuffs other than products of animal origin and foodstuffs containing them, we shall not take back or exchange any foodstuffs.
All prices are excluding VAT. A fixed fee for the management and shipping costs of € 25.00 excl. VAT will be charged for each merchandise order, the amount of which is less than € 150.00 net of tax. Delivery is made either by direct delivery of the goods to the customer or by delivery in the warehouses of Crêpes de France to a consignor or a carrier. Crêpes de France work with partner transport companies with preferential rates. A personalized estimate is proposed for each shipment. Other carriers can be assigned, depending on the customer's choices and habits.
By providing us with a valid international VAT number, you are exempt from transport taxes. For the declaration of the goods, the procedures with the customs of your country and competent authorities remain under your responsibility.
Crêpes de France is committed to making every effort to ensure that your products are delivered on time. For deliveries outside mainland France, our deadlines are indicative and not contractual and subject to the effects independent of our will (Customs, strike, routing). You will be notified by phone of the carrier's arrival. Your merchandise will be hand delivered to you for signature. The carrier will contact you by telephone on the day of the delivery, in a time slot between 08:00 and 18:00.
VERIFY YOUR PACKAGE
Always check the condition of your goods in the presence of the delivery person at the reception. Check with the presence of the carrier, the number of packages in relation to the transport document, the condition of the equipment and the interior of the packages (regardless of the condition of the package). In case of non-conformity (missing or deteriorated packages), note the same day on the carrier's voucher the number of packages missing, the detail of the damages or damage legibly observed. Refuse the package that you think is unusable. Confirm the dispute by registered letter to the carrier with copy to Crêpes de France within 48 hours.
Any goods unpacked after the departure of the carrier will be considered as compliant and no claim can be considered. In the contrary case, Crêpes de France can not be held responsible for these damages and in no case the payment of the goods can not be called into question for these reasons. After verification of the package, the signature of the delivery documents is obligatory. Your stamp will attest to the correct receipt and conformity of the goods.
RECEPTION AND REMOVAL
On the day of delivery, it is absolutely necessary, especially for heavy and cumbersome products, to help with the material. Indeed, deliverers are not movers: generally they will deliver you and you will have to make sure to bring the material home by yourself. The unloading is done as close as possible to your place of business where the truck can access. Any handling between the point of unloading and your establishment is your responsibility (the driver has no obligation to help you). The abductions are done at our deposit of Marnaz: 754 Avenue des Amaranches, 74460 Marnaz.
RESPONSIBILITIES ON DELIVERY
The goods of Crêpes de France travel at the risks and peril of the customer, even in the case of return or shipment made free of postage or cash on delivery. Crêpes de France can not be held responsible for damage during transport or unloading. Accordingly, it is the customer's responsibility to carry out quantitative and qualitative verification of the equipment upon receipt. The reservations specifying the type of damage, its location and its importance must be made on the carrier's acknowledgment and confirmed to him (by registered letter AR) within 48 hours of receipt (article 105 of the Commercial Code). These precautions allow the carrier, solely responsible, to take action against his insurance.
It is your responsibility to verify the accuracy of the information provided on the order, including the delivery address. You remain responsible for the information you provide when you register and place your order. Crêpes de France can not be held responsible for any errors of seizure of the customer which could cause errors of delivery. Crêpes de France can not be held responsible for any errors committed by the customer and / or for non-compliance by the customer with the delivery arrangements and appointments set with the carrier. If necessary, the costs for the return and storage of the products will be borne by the customer.
INSTALLING THE EQUIPMENT
The installation and the connection of the equipment are the responsibility of the customer and under his / her entire responsibility. The choice and the purchase of a product are placed under the sole responsibility of the customer. The client will have to do his / her own business to check the accounting of his electrical installation, gas supply and drinking water supply with the purchased equipment and if not consult local competent craftsmen. Crêpes de France can not determine the exact and precise needs of the customer and any constraints related to the place of business of the customer when ordering. A total or partial impossibility of using the products delivered can not give rise to any compensation, reimbursement or questioning of the liability "advice of advice" Crêpes de France.
RETURN AND REFUND
- All returned goods must be in their original packaging and in their entirety (Packaging, cables, accessories, fasteners, manuals, covers, protections).
- The assembly must be intact and in perfect condition, without any alteration.
- The costs of return are the responsibility of the buyer.
- You must accompany your return of a double of the invoice.
Any merchandise not meeting these criteria can not be taken back and will be systematically refused and will be returned to you at your expense. Any merchandise which has been washed, used, deteriorated or subjected to other treatments will not be accepted.
Crêpes de France does not take over or exchange:
- Used cooking equipment (crepe makers, waffle makers)
- Used kitchen equipment (Spatulas, cleaning handle, plastic bottles, grease plug, pancake rake)
- Cartons of open consumables (waffle stick, pancake cones)
- Foodstuffs (Preparations, jams, Beverages).
In the case of a return accepted by our services, an asset will be sent to you or a proposed exchange. Return Address: Planet Concept Production - SAV - 754 Avenue des Amaranches, 74460 Marnaz.
We would like to draw your attention to the fact that you have to return the product: by declaring the value of the product, as it results from the purchase invoice and by ensuring the perfect insurance coverage of the risks of return, With the purchase invoice. In case of return to your charge and without additional insurance, you are informed that the carrier will only compensate you to the legal scale.
RIGHT TO RETRACT
The withdrawal period concerns only the customers of individuals and not the clientele of professionals. Without having to justify its decision and free of charge, with the exception of return costs, the purchaser may return the purchased products within 7 days from the date of the partial or total delivery of the order. The postmark.
In order to ensure the correct management of the returns, the purchaser must notify in advance the return to our customer service. In case of return, the products must be returned with their original packaging and any accessories. The set must be in perfect condition. If the returned product (s) have been damaged, Crêpes de France reserves the right to return them to the purchaser, at his own expense, or to ask him for compensation for the loss of value.
You must return the goods at the latest within 14 days of sending your withdrawal. The direct costs of return, transport and insurance are at your expense. In case of cancellation, Crêpes de France undertakes to reimburse all the sums you have paid, excluding delivery costs, upon receipt and control of the returned goods.
Our materials are warranted parts against manufacturing defects for 1 year from the date of shipment of the goods. The warranty does not cover breakage and deterioration resulting from irrational use, resulting from improper use and normal maintenance.
The warranty is excluded:
- If the product has been repaired or modified by the buyer or by third parties authorized by him
- If defective operation results from negligence or recklessness on the part of the purchaser.
- If the defective operation results from force majeure or from an external act
- If the country of use of the device is different from that indicated by the customer at the time of shipment.
Our warranty is limited to the replacement of defective parts, excluding any other costs, damages or compensation. As part of the parts warranty, any product deemed to be defective will have to be returned at your expense. You will be responsible for shipping the defective part to our after sales service. After reception and examination by our technicians, a repair or a standard exchange will be proposed. The reforwarding and the examination are taken care of by Crêpes de France.
The customer is solely responsible for supplying the electrical connection or the gas necessary for the supply of energy to the crepe maker (s) as well as the choice of the place of installation. Each appliance must be protected by a differential circuit breaker in accordance with French legislation. The customer will respect the provisions of the legislation of the country of use of the device. The crepe maker must be used with a breath screen, we can not accept responsibility in the event of an accident for any potential direct or indirect damage.
In the event of a malfunction of a material, Crêpes de France can under no circumstances be held liable for the loss of its contents due to the breakdown of the device, as well as any indirect damage due to the delivery time of Spare parts such as loss of turnover or any rental costs incurred during the repair phase of the equipment, these risks falling under the commercial insurance contract to be subscribed by the customer to his insurance company.
The products offered comply with the French legislation in force. The responsibility of Crêpes de France can not be engaged in case of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services that you plan to order. The photographs illustrating the products presented are not contractual when these are only non-substantial differences (examples: variations in color, appearance, appearance of the material between the presentation photographs on our site and Items ordered). Only the technical characteristics mentioned on the site involve Crêpes de France.
You are solely responsible for the choice and purchase of goods. Consequently, the total or partial inability to use the products, in particular because of the incompatibility of the equipment, can not give rise to any compensation, reimbursement or questioning of the liability of Crêpes de France, except in the case of a Defect, concealed defect, non-conformity, defect or exercise of the right of retractation contemplated provided for by the code of consumption.
In the event of late payment, penalties for late payment shall be payable in accordance with Article L 441-6 of the Commercial Code, calculated on the basis of three times the legal interest rate in force as well as a lump sum indemnity For collection costs of 40 euros.
TITLE RETENTION CLAUSE
Our goods remain our property until full payment of the price. The purchaser is personally obligated to the seller not to dispose of the goods purchased before the full payment of the price by any means whatsoever, in full ownership or by pledging. In the event of opposition by the purchaser to the return of the unpaid goods, a simple order of urgency will constitute a resolution of the sale and authorization to take back the goods. The deposits paid will remain vested in damages. Despite the retention of title clause, the purchaser will bear all the risks of transport as well as those that may arise from the taking possession of the goods. He shall insure himself accordingly and bear the costs thereof. It shall not constitute a payment within the meaning of this clause for the delivery of drafts or other instruments creating an obligation to pay. In the event that the buyer does not pay the price according to the terms agreed with the seller, the latter may demand the return of the goods without losing, for that very reason, the other rights he holds under This contract. The resumption of the merchandise will not entail the termination of the contract of sale, unless written otherwise by the seller.
Any dispute of any kind whatsoever relating to our sales, even in the event of a warranty claim or a plurality of defendants, is within the exclusive jurisdiction of the Commercial Court of Annecy
The law applicable to the relations of the parties is the right of the French Republic to the exclusion of any other.
The language of writing and interpretation of this document is French. In the event of a contradiction in translation, only the French version will serve as a basis for interpretation.
The force majeure clause of the International Chamber of Commerce (ICC Publication No. 421) is an integral part of these general conditions of sale.